![]() Office is installed and we do have the key for the software. Since Office 2016 Home & Student was not purchased/installed with the current account we are not permitted to activate it. At this point the laptop has been formatted and Windows 10 reinstalled, using a current Microsoft account. We did contact the ISP to try and reactivate the account without success. The mail account that was in use at the time has been dead for several years, so there is no way to recover the password. ![]() The system was set up by the store that sold the laptop many years ago so she does not recall the password that was used for the Microsoft account that was used. The system said that the PIN would not work due to security changes to the system. ![]() A short time ago a friend of mine had an issue with her Windows 10 laptop.
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